FAQs
Find quick answers to common questions about orders, shipping, returns, and more. If you need further assistance, our support team is here to help.
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Salinex®
Salinex ProTect® is a gentle purified saline water, which does not cause dependence or addiction and has no effect on the nasal mucosa. It can be used for an extended period according to labeling instructions.
Salinex®Daily Care products are isotonic solutions, meaning they contain the same concentration of salt as the human body (0.9% Sodium Chloride) and are preservative free. They are gentle enough for daily use, even for the most sensitive noses. Salinex®Daily Care is not a medicated decongestant and there are no rebound effects.
The nose and nasal cavities play an important role in the human body by filtering the air we breathe. To maintain healthy sinus it is recommended to use a nasal spray (saline or seawater) as part of a daily healthcare routine.
Daily nasal irrigation will allow you to naturally keep your nose clean and clear by promoting drainage of the nasal cavity. This is particularly true for young children who cannot blow their nose properly.
Beyond helping to keep your nasal passages clean and moisturized, Salinex® Daily Care products will also help to relieve and reduce cold symptoms such as stuffy nose, nasal secretion and related sinus pressure, if needed.
Salinex® Daily Care nasal sprays contain 100% natural-source seawater from the Gullmar fjord on the west coast of Sweden. Water is collected 32 meters below sea level where the water is very fresh and clean.
After filtration, the undiluted seawater is desalinated, using the latest marine science technologies, preserving trace elements and mineral-rich benefits to an optimum isotonic level of 0.9%.
Using Bag-on-Valve technology, seawater is filled in a bag contained within the can. The final product is then sterilized after filling.
Isotonic solutions contain the same concentration of salt as the human body (0.9% Sodium Chloride). They are gentle enough even for the most sensitive noses.
Hypertonic solutions have a concentration of salt greater than what is found in the body.
Yes, Salinex ProTect®can be given to children from the age of one. There are few products sold without a prescription for children under six years old so the availability of Salinex ProTect®is an interesting option for parents.
Flu and colds are often confused because their symptoms are similar. Although both are respiratory infections, the common cold is not as serious as the flu. Both conditions are usually accompanied by cough, fatigue and sometimes nausea, vomiting and discomfort in the chest. However, sneezing, runny nose, nasal congestion and sore throat are more typical to seasonal cold symptoms. If you have a fever, experience intense headaches and suffer from aches and pains, you probably have the flu and you should consult a doctor.
Note that in either case, the symptoms and their severity can vary depending on the person’s age and state of health.
Yes. All Salinex® Daily Care nasal seawater products use the Bag-on-valve technology by which seawater is filled in a bag contained within the can. The one-way valve prevents foreign contaminants such as mucus and foreign bodies from entering the container. This device allows repeated uses, until the expiration date of the product.
Do not use the same bottle for more than one person to avoid cross-contamination.
No product can prevent colds. However, it has been clinically proven that Salinex ProTect® protects the nasal passages to help reduce the spreading and proliferation of cold viruses. Recently introduced in Canada, it is one of the few products on the market for which clinical trials have demonstrated effectiveness, by creating a protective layer in the nasal cavity.
This protection stems from the presence of carrageenan in the composition of Salinex ProTect®. A study conducted in Austria in 2010 showed that a nasal spray containing carrageenan – a derivative of red algae – helps slow down the virus replication process.1
Salinex ProTect® is the first nasal spray in Canada containing carrageenan. Since September 2013, Canadian consumers are able to benefit from this breakthrough in the fight against seasonal colds.
1 (en) Eccles R, Meier C, Jawad M, Weinmüllner R, Grassauer A, Prieschl-Grassauer E, «Efficacy and safety of an antiviral Iota-Carrageenan nasal spray: a randomized, double-blind, placebo-controlled exploratory study in volunteers with early symptoms of the common cold» Respiratory Research, vol. 11, 2010, p. 108
Colds are more easily transmitted in confined space such as an airplane and other vehicles for public transportation. Back-to-school in September and the holiday season are also occasions that favour the transmission of cold viruses as contact with others increases.
You can use Salinex ProTect® to protect your upper respiratory tract from the spreading and proliferation of cold viruses at the first sign of a cold.
Salinex® Daily Care products are available in seawater and saline solutions. They are gentle, non-irritating and do not cause addiction. Salinex® products are suitable for pregnant women and do not contain any prohibited substances for use in drugs.
Salinex ProTect® is a sterile solution that contains a protective ingredient, iota carrageenan, a natural gelling agent derived from red seaweed. Iota carrageenan is one of the first effective substances found to combat the cold virus. An Austrian company carried out studies in 2010 showing that its nasal spray, containing carrageenan, was effective as a treatment against the common cold virus.*
*(en) Eccles R, Meier C, Jawad M, Weinmüllner R, Grassauer A, Prieschl-Grassauer E, “ Efficacy and safety of an antiviral Iota-Carrageenan nasal spray: a randomized, double-blind, placebo-controlled exploratory study in volunteers with early symptoms of the common cold ”, Respiratory Research,vol. 11, 2010, p. 108 (PMID 20696083, PTMID 2923116,DOI 10.1186/1465-9921-11-108)
Simple, well-known actions remain the best way to avoid getting colds. If you make habits of them, you’ll stack the odds in your favour. But if you do have a cold:
- Wash your hands thoroughly before taking care of your child.
- Cover your mouth with the inner crook of your elbow when you cough or sneeze to avoid contaminating your hands, the main transmission vehicle.
- It’s a good idea to wear a mask when caring for your baby and be sure to wash your hands before.
- Whenever possible, limit your time with your baby to reduce the risk of contamination. Ensure that others with colds around your child do the same.
- Discard used tissues and masks after use.
- On a regular basis, wash your child’s toys and other items that you may have touched.
- Aerate daily the spaces in which your child spends time to prevent him (her) from being contaminated by the ambient air.
The common cold is a minor contagious infection that can be unpleasant and can ruin a holiday. Cold symptoms include sore throat, sneezing and congestion. The best way to avoid the common cold is to follow rigorously basic hygiene measures.
- Wash your hands several times a day with soap and water for at least 30 seconds, making sure you wash your palms, between your fingers and the backs of your hands.
- Opt for paper to dry your hands.
- Try to avoid shaking hands and kissing people who may have colds. If this is not possible, wash your hands after shaking hands, and refrain from touching your mouth in the meantime.
- Air out rooms where you spend time, clean shared devices that may have been contaminated (pencils, computer keyboards, telephones, electric switches, doorknobs, remote controls, faucets, etc.)
- Eat well and exercise to strengthen your immune system.
Salinex ProTect® creates a protective layer in the nasal cavity that helps protect against the spreading and proliferation of cold viruses. If you feel the first symptoms of a cold coming on in the days preceding your departure or during your stay, use Salinex ProTect® according to the labeling instructions.
Colds are transmitted by air when you inhale tiny water particles containing the virus. These contaminated droplets are found in the air when someone with a cold coughs, sneezes or sputters without covering their mouth.
Transmission can also occur when touching an object contaminated by the virus or coming into contact with someone who has a cold. Salinex ProTect® protects nasal passages to help reduce the spreading and proliferation of cold viruses.
Nasal hygiene is important for clearing out secretions and it is normal for your baby to flail and object. For your convenience—and to decrease your baby’s discomfort—use a dropper, such as Salinex®Nasal drops, and make sure that the saline solution is at room temperature. Straighten up your baby after administering nasal drops in the first nostril so that he can catch his breath.
Children are often unable to blow their noses. To teach your child how, sit at a table and put the child on your lap, head tilted slightly forwards. Put something light on the table, like a piece of tissue paper, cotton or paper ball. Ask the child to move the object by blowing through his nose, making sure his mouth is closed.
Use of Salinex ProTect®in the early stages of a cold reduces the viral load in nasal secretions and relieves symptoms (stuffy nose, runny nose) while shortening the duration of these cold symptoms. It is up to the parents or a physician to assess the general condition of the child and decide when he can safely return to daycare. When necessary, remind your child to exercise basic hygiene rules (washing hands regularly, coughing into the crook of the elbow, keeping some distance from friends, etc.).
Swiss Natural®
Swiss Natural products are available at various retailers, such as Amazon, Well.ca, Shoppers Drug Mart, Rexall and Sobeys. You can call your local retailer to verify that they have the required product in stock or request that they order some to that location.
Swiss Natural supplements are proudly made in Canada. Our head office is located in Markham, Ontario.
Swiss Natural Activated Charcoal is made from coconut husks. It also contains one non-medicinal ingredient – Gelatin.
The gelatin used in activated charcoal is Bovine and it is halal.
Yes, Swiss Natural Blood Pressure Health with Benolea is GMO free.
You can look up information about a specific product on theHealth Canada Databaseby using that product’s unique NPN number. The NPN number can be found on our product detail page.
You can use the Search function located at the top right of the page to look for specific product. If they are not listed on our website, that means the product has been discontinued.
For any further inquiry, please contact Customer Support.
Swiss Natural products are available to be ordered through our wholesale partners –Mckesson, Purity Life and Kohl & Frisch in Canada.
“To inquire about specific international distribution opportunities, please contact internationaldistributors@swissnatural.com.
We share your concern. Swiss Natural always tries to minimize the amount of packaging whenever possible. Health Canada regulations state that all information on the labels be in both English and French and be easily readable. We do our best to optimize the sizes of our bottles in order to reduce the waste and at the same time comply with regulations. We also limit the number of different bottle sizes we use; therefore, we consume less energy and contribute less material waste. All Swiss Natural packaging is recyclable. Please recycle them when empty.
Myoflex®
Medical ingredient triethanolamine salicylate provides temporary relief of aches and pains of muscles and joints associated with backache, lumbago, strains, bruises, sprains and arthritic or rheumatic pain, pain of tendons and ligaments.
Myoflex® does not contain any steroids.
Use as directed. For children under 2 years of age, consult a doctor.
Warning
FOR EXTERNAL USE ONLY. Use only as directed. For children under 2 years of age, consult a doctor. KEEP THIS AND ALL OTHER DRUGS OUT OF THE REACH OF CHILDREN.
Caution
If a rash or irritation occurs, discontinue use. Do not apply to wounds or damaged skin. Avoid contact with eyes and mucous membranes. If pain persists for more than 7 days or redness is present, or if symptoms recur, discontinue use and consult a doctor. In case of accidental ingestion, seek professional assistance or contact the Poison Control Centre immediately. Do not use if allergic to salicylates, or if you are taking anticoagulant medication. Protect from excessive heat or freezing. Close cap tightly. Do not use if glued carton ends are broken or missing.
PediaVit™
Breast milk contains almost everything your baby needs for development and good health, including water, protein, carbohydrates, fat, minerals, active enzymes, hormones, growth factos, antimicrobial factors, and vitamins.
However, breast milk typically only contains about 25 IU of vitamin D per litre, or less – much lower than the daily recommended dietary intake. That’s why Health Canada recommends that all breastfed babies receive a supplement of 400 IU of vitamin D every day until their first birthday, or until their diet provides 400 IU of vitamin D from other sources.
Health Canada recommends giving breastfed babies 400 IU (10 mcg) of vitamin D per day until the age of 1, or until the infant’s diet includes at least 400 IU (10 mcg) of vitamin D from other sources.
That means that if you’re breastfeeding, you should begin giving your baby a vitamin D supplement from birth.
Every child is different, which is why PediaVitTM offers two ways to deliver the recommended daily intake of vitamin D.
PediaVitTM Vitamin D3 Drops provide the full daily dose of vitamin D (400 IU) in a single drop. The drop is administered using a specially designed gravity bottle, which ensures a precise dose of vitamin D every time – no measuring required.
PediaVitTM D3 also provides the full daily dose of vitamin D, with 400 IU of vitamin D3 per millilitre. PediaVitTM D3 is administered using a dropper, and the supplement can be added to your child’s beverage or food, or directly into their mouth (it has a cherry flavour).
Absolutely. PediaVit™ D3, PediaVit™ Multi and PediaFer™ Iron Supplement can all be added to beverages or food – do whatever works best for your routine and your child.
PediaVit™ Vitamin D3 Drops should be administered with a single drop on either a nipple (breast or bottle) or fingertip, rather than added directly to food or beverages.
PediaVit™ Multi contains 750 IU of vitamin A, 30 mg of vitamin C and 400 IU of vitamin D. There are no mineral supplements in PediaVit™ Multi.
The dose recommendations for PediaVit™ supplements are based on Health Canada’s daily recommended dietary intake of vitamin D, vitamin A, vitamin C and iron. Those recommendations are based on age, not weight. However, if you are concerned that your child may be getting too much or too little of a specific vitamin, or iron, talk to your doctor.
PediaVit™ supplements should be stored upright at room temperature (between 15 °C and 30 °C).
PediaVit™ Vitamin D3Drops should be stored out of reach of children.
PediaVit™ D3, PediaVit™ Multi and PediaFer™ Iron Supplement come with a child-resistant package and dropper.
OZONOL® Ointment
Phenol provides temporary relief of pain associated with minor burns and skin irritations, insect bites, chafing and chapping.
Zinc oxide provides temporary protection of minor skin irritations.
No.
No, please discard any tubes that have expired. You can find the expiry date on the side of the box below the lot number.
For children under the age of 2 years, consult a doctor before use.
Warning
FOR EXTERNAL USE ONLY. Use only as directed. For children under 2 years of age, consult a doctor. KEEP THIS AND ALL OTHER DRUGS OUT OF THE REACH OF CHILDREN.
Caution
Avoid contact with eyes; if this happens, rinse thoroughly with water. If condition worsens or if symptons persist for more than 7 days or recur, discontinue use and consult a doctor. Do not apply over large area of the body or under a bandage. Do not use if foil seal at mouth of tube is broken or missing.
Store between 15°c and 30° c
OZONOL® Antibiotic Ointment
Phenol provides temporary relief of pain associated with minor burns and skin irritations, insect bites, chafing and chapping.
Zinc oxide provides temporary protection of minor skin irritations.
No.
No, please discard any tubes that have expired. You can find the expiry date on the side of the box below the lot number.
For children under the age of 2 years, consult a doctor before use.
Warning
FOR EXTERNAL USE ONLY. Use only as directed. For children under 2 years of age, consult a doctor. KEEP THIS AND ALL OTHER DRUGS OUT OF THE REACH OF CHILDREN.
Caution
Avoid contact with eyes; if this happens, rinse thoroughly with water. If condition worsens or if symptons persist for more than 7 days or recur, discontinue use and consult a doctor. Do not apply over large area of the body or under a bandage. Do not use if foil seal at mouth of tube is broken or missing.
Store between 15°c and 30° c
EsopH®
GERD is a common condition affecting about 13% of the population in Canada. 24% of Canadian experiences heartburn frequently. It is worth consulting with your doctor to get your symptoms diagnosed.Check out our web page to learn more about GERD symptoms.
*Report Card: Acid Reflux GERD in Canada. (n.d.). Retrieved from https://www.badgut.org/about-us/newsroom/report-cards/gerd-report-card/
No, you can buy EsopH® without a prescription. It is classified by Health Canada as a Natural Health Product.
Adults: Take 1 serving after each meal and/or at bedtime or as instructed by your doctor. Up to 4 times a day. Do not take for more than 2 weeks, or if symptoms recur unless directed by a doctor. EsopH® should be sipped slowly from the sachet to ensure a better coating of the liquid gel on the esophagus. After taking EsopH®, do not eat or drink for at least 30 minutes.
EsopH® liquid gel is meant to be consumed directly from the sachet, it does NOT require dilution. Mixing EsopH® with other liquids will degrade its effectiveness.
No, EsopH® is not a ranitidine product. Ranitidine is part of a drug family known as H2 (or histamine-2) blockers. It is commonly used to relieve and prevent heartburn. In 2019, Health Canada has requested all companies to stop distributing ranitidine drugs, indicating that N-nitrosodimethylamine (NDMA) – a probable human carcinogen has been detected in some ranitidine drugs*. Unlike ranitidine, EsopH® is a natural health product approved by Health Canada. The main ingredients of EsopH® are Chondroitin sulfate and Hyaluronic Acid – the substances that also occur naturally in bodies. The ingredients work together to create a coating barrier on the esophagus and protect the esophagus lining from the stomach acid.
Check our web page to learn more on how EsopH relieves heartburn.
*Retrieved from: https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2019/71029a-eng.php
Consult a health care practitioner if you are taking any prescription medication.
Avoid use in the case of known or suspected hypersensitivity to any of its components. If you are pregnant or breastfeeding, consult a health care practitioner prior to use.
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